Our process

We do things differently

Mountain Hearth & Patio is unique in that we provide “idea-to-fire” project management services that streamline the process of choosing and installing a new fire appliance. Our mission is to deliver a pleasant and seamless experience from start to finish.

We are not like some fireplace retailers who sell products and then leave you to do everything else: assessing your heating and fuel needs and potential site challenges, measuring, addressing dozens of behind-the-scenes logistics, finding a reputable installer, and supervising the installation.

We are with you every step of the way.

Whether your project is new construction or a renovation, residential or commercial, we have your back so you can relax and enjoy the process!

Sales & project management

Step 1

one stop shopping

We work with homeowners, architects, designers, and local stonemasons to create the perfect hearth for your home.

Step 1: Discovery

Every project is unique! Step 1 of our process is a thorough assessment of your needs and desires as well as the existing situation and potential site challenges.

Browse our showroom online and give us a call to discuss your project. Or, take a scenic drive to our fireplace showroom at 7001 Highway 73 in Evergreen where we have 70+ models of fireplaces, stoves, inserts, firepits, doors, mantels, and wall systems on display.

Our knowledgeable consultants will help you:

• Choose the appliance type, fuel type, size, heat output, and aesthetic

• We’ll address any special considerations for your unique situation

• We help you choose design elements including finishes, fronts, media, and optional accessories

Next, we shift into project management gear with a home visit where we take measurements and assess your unique situation. We take care of the technical aspects of the project.

The next step is a Proposal that details every aspect of the project. Once you accept the proposal, we order your appliance, accessories, and everything needed for installation.

Planning and execution is what makes Mountain Hearth & Patio stand out - it’s truly a one-stop-shopping experience with amazing results you will love!

professional Installation

step 2

white glove installation

We gather detailed information during the discovery process so that all necessary items are ordered and ready by installation day.

Step 2: Installation

We never use sub-contractors. Our in-house NFI-Certified specialists are experts in gas, wood, and pellet installations. We are licensed, bonded, and insured and our uniformed installers will arrive in a branded truck,

Expect our courteous installation technicians to treat your home with the utmost respect. We are sticklers about our No-Mess guarantee, and your new fireplace, insert, or stove will be installed in one day.

Your installation techs will also provide you with instruction on how to use your new fireplace, insert, or stove to set you up for success.

Our results speak for themselves! Visit our Portfolio to see what Mountain Hearth & Patio can do for you!

We are a company of dedicated professionals who take great pride in the quality of products and our installations.

We stand by our installations with a 10-year workmanship guarantee.

We also conduct a post-installation follow-up to make sure you’re 100% happy, troubleshoot any issues, and give you tips on how to get the most value, efficiency, and enjoyment from your new fireplace, insert, or stove.

After the installation, we will conduct an optional Customer Appreciation Visit complete with a gift to express our sincere appreciation for your business.

quality Service & Repair

step 3

quality Service & Repair

Every fireplace, insert, or stove - whether gas or wood-burning - will need ongoing service throughout its lifetime.

Step 3: Service and Repair

Our service business, Mountain Man Fireplace & Chimney Inc, ensures continuous safe operation of your fireplace, stove, or insert with maintenance and repair services.

All services are performed by our in-house NFI or CSIA-certified technicians (we never use sub-contractors).

Our motto is Service with Integrity.

We’re the only chimney sweeping company with a No-Mess Guarantee!

We service all gas, wood, or pellet-burning appliances. Services include:

• Regular maintenance including inspections, cleaning, and chimney sweeping

• Troubleshooting, repairs, and replacement of defective parts

• Pre-sale appliance and chimney inspections

• Chimney caps, re-lining, masonry repairs, crown and chase cover replacement, flash sealing, dampers, replacement of faulty parts and accessories, and leaky chimney repair

• Dryer vent service

We make your life simpler by scheduling annual maintenance well in advance, so you’re always ready for the heating season.

Don’t take our word for it. Our happy customers and hundreds of five-star Google reviews prove that our service is second to none!

special considerations

There are a few things we address with every client:

• Every situation is different. Every project comes with unique challenges. Installations are rarely as straightforward as they seem! A lot goes on behind the scenes! We take extra time to thoroughly assess your situation during the sales consultation so every contingency is resolved by installation day. Examples include the need for a plumber to run a gas line; a crumbling masonry chimney; challenging access; and venting.

• The high altitude of Colorado affects the way all hearth appliances perform, which makes it even more important to choose the right product and understand how to optimize its efficiency.

• If you want style options outside of what we offer, we partner with a number of reputable manufacturers whose products we don’t carry in our showroom - but we can order them for you.

fire mitigation and firewood

Stay tuned! We are in the process of collaborating on a win-win marketplace-type website where foothills homeowners can hire fire mitigation professionals and source inexpensive or even free firewood from homeowners looking to clear their land of combustible materials.